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Privacy Policy

Effective Date: 01/05/2025

 

At Elevate Digital, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services. By using our website, you agree to the terms outlined in this policy.

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1. Who We Are

Elevate Digital is a Devon-based business providing digital marketing services including social media management, graphic design, branding, and digital audits.

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2. What Information We Collect

We may collect and process the following data:

  • Personal identification information: Name, email address, phone number, business name

  • Billing and payment details (for invoicing purposes only)

  • Technical data: IP address, browser type, and device information via cookies and analytics tools

  • Correspondence: Emails or messages sent to us for inquiries or services

We do not collect sensitive personal data unless explicitly provided and relevant to a service you request.

 

3. How We Collect Information

Your information may be collected when you:

  • Fill out our contact form

  • Email or call us directly

  • Book a discovery call or consultation

  • Engage our services

  • Browse our website (via cookies and analytics tools)

 

4. Why We Collect Your Information

We collect and use your information to:

  • Communicate with you about your enquiry or project

  • Provide and manage our services

  • Send invoices and process payments

  • Improve our website and user experience

  • Comply with legal or contractual obligations

 

5. How We Protect Your Information

We take your privacy seriously. Your personal data is stored securely and access is limited to authorised personnel only. We follow best practices in data protection and comply with the UK General Data Protection Regulation (UK GDPR).

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6. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share limited information with third parties only when:

  • It’s necessary for delivering our services (e.g., invoicing or email tools)

  • Required by law or regulation

  • You have given explicit consent

  • All third-party providers we use are GDPR-compliant.

 

7. Your Data Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

  • To exercise these rights, contact us at: info@elevatedigital.co.uk

 

8. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

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9. Cookies & Analytics

We use cookies to analyse website traffic and improve your experience. You can control cookies through your browser settings. For more details, please refer to our [Cookie Policy] (if applicable).

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10. How Long We Keep Your Data

We retain personal data only as long as necessary to:

  • Fulfil the purpose it was collected for

  • Meet legal, tax, and contractual obligations

  • Typically, we retain project-related data for up to 7 years, in line with accounting requirements.

 

11. Policy Updates

This policy may be updated periodically to reflect changes in legislation or our services. The latest version will always be available on our website.

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12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact: info@elevatedigital.co.uk

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